QT104: Root Cause Analysis (RCA) Process

Root Cause Analysis Training
Getting Beyond “What?”…to “Why?”

This course is an ideal compliment to our QT103: Setting Up an Effective Corrective and Preventative Action System





This Course Will Help You

  • Avoid the “7 Deadly Problem Solving Practices”
  • Understand the Causes of Ineffective Problem Solving?
    1. Incomplete Problem Definition
    2. Unknown Causal Relationships
    3. A Focus on Solutions
  • Understand the “Cause and Effect Principle”
  • Learn the Tools of Root Cause Analysis
    • Defining the Problem
    • Task Analysis
    • Change Analysis
    • Control Barrier Analysis
    • Event and Causal Factor Chart (ECFC)
    • Interview
    • Root Causes
    "The best solutions are often the most difficult to find, not because they are hiding, but because we don’t bother to look for them."


    The Benefits of Learning Root Cause Analysis

    Root Cause Analysis (RCA) is a systematic approach to identifying the cause and effect relationships of a problem and acting upon these causes to prevent that problem from occurring again. The word analysis is defined as "breaking into constituent parts."  Therefore, problem analysis or root cause analysis is breaking a problem into is its parts. The parts of a problem are the causes - plural. Understanding the cause and effect relationships in a problem is the essence of the RCA process.

    • Learn the essential steps in the RCA process:
      Step 1: Define the Problem
      Step 2: Create the Cause & Effect Chart
      Step 3: Identify Effective Solutions
      Step 4: Implement
    • Effective approaches for starting and sustaining an RCA process
    • What benefits can you expect from effective RCA


    Who Should Attend?

    • Those with management responsibility to ensure that all nonconformance issues (in cGTPs, these are defined as deviated product) are documented and evaluated.
    • Anyone who is appointed a Management Representative of the Quality System.